Software Application Consultant

Responsibilities:

• Analyze and define client requirements to create process documentation, diagrams and implementation specifications
• Provide HR technology consulting services to new and existing clients at all management levels
• Perform business rule analysis
• Create and configure customer-specific SQL installation scripts
• Perform GUI-based software application configuration
• Provide remote and on-site client training (administrator, operator, supervisor and employee) on TimeSimplicity Scheduling software, including:
  • TimeSimplicity Scheduling
  • Schedule Cloud (SaaS)
• Work closely with customers to optimize their applications through parallel tests and other means
• Perform remote software support for current and recent implementation clients, including:
  • Modifying setup to support changes in business rules
  • Using software diagnostics tools to troubleshoot configuration issues
  • Retraining clients
  • Implementing and training for custom programming
• Maintain and submit accurate and timely project time logs
• Constantly strive to improve customer satisfaction and increase customer reference-ability
• Perform other duties as directed

Requirements:

• Education and Training
  • Bachelor’s degree or equivalent work experience in Computer Science or related field with experience in system integration or the computer industry desired
  • Solid interpersonal skills to interface with co-workers and customers
  • Ability to manage multiple projects and tasks to completion with minimal supervision
• Technical Requirements
  • Software training and/or technical support experience
  • Business analysis and creative problem solving skills
  • Relational database and SQL experience (Microsoft SQL-Server preferred)
  • Technical-industry experience preferred, but recent college graduates will be considered based upon coursework and grade history
  • Solid knowledge of the Microsoft Office productivity apps
  • Experience with web-based software applications
  • Excellent written and oral communication skills

Experience implementing payroll, human resource and/or time & attendance business applications is preferred, but not required. Successful track record of guiding customers through business application configuration and bringing implementation projects to closure on-time and in budget while exceeding the customer’s expectations is a big plus.